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Applicant benefit not received
Date : 2021-04-30
Name : Adele Shaw
Hits : 103

My most recent order for the MCND fansign did not include the special gift photocard that was supposed to be given to applicants.

The notice given by MCND on V Live stated that applicants who purchase an album between Sunday April 11 and Friday April 16 will receive a special gift. (https://www.vlive.tv/post/1-22291266)

However, the notice given by Soundwave states that applicants who purchase an album between Wednesday April 14 and Friday April 16 will receive a special gift.

I did not notice this difference in dates and went off of the dates that were given by the V Live notice. I purchased an album on Tuesday April 13.

When the package arrived today there was no special gift included.

I am very disappointed.

In the future, please be more clear on which dates the applicants will receive a special gift because there was conflicting information. According to the V Live notice given by MCND, I should have received the special gift.

My order number is: 20210413_ME7_0000164

Comments List
SOUNDWAVE
Hello, this is Soundwave.
Thank you for using our store.

Sorry for the inconvenience.
We will forward your request to the delivery department.

Thank you.

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